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Asks license after crash

luispedrofonseca

Hi,

I haven't been able to pinpoint exactly when this happens (I think it's after my Mac awakes from sleep), but Spine crashes and once I restart it, it asks for my activation code. After that it appears to download Spine again...

Besides all this, I also get that annoying bug of Spine hanging on the startup if the loading window is visible once it loads (discussed on another thread).

I know you guys do what you can, but I have to say this is turning out to be a very rough start... 🙁 Any idea how to solve this one?

Nate

When Spine crashes, please send us your spine.log before starting Spine again:

Windows: <user home folder>\Spine\spine.log
Mac: <user home folder>/Library/Application Support/Spine/spine.log
Linux: <user home folder>/.spine/spine.log

Spine crashing should not affect the activation code, so that is very strange. I'll address the hanging at startup in the other thread.

luispedrofonseca

Here is the log... Crashed after coming back from sleep. However, yesterday it crashed under normal usage (editing weights) and it also asked for the license.

Hi,

Is there an update on this issue?

Nate

Thanks for the log. Unfortunately the code that crashed for you has been changed since 1.9.01, so I can't get a handle on why it crashed. It's possible the problem has been fixed. Can you update to the latest and capture a new log if it happens again?

luispedrofonseca

It's asking me for the license pretty much every time it crashes... And it crashed today using 1.9.06. I'll grab the log next time.

I got the chance to install Spine on my girlfriend's laptop and it has the same issue. It asks for the license randomly on startup. Most of the times is after a crash, but it also asks for it without a crash sometimes.

Could there be an issue with my license or something?

Søren

This is really strange! Especially since it happens on two different computers. I can't imagine it being an issue with your license though.

luispedrofonseca

Yes, it is! And really annoying too... especially since it has to download the software every time.

Any suggestions on what can I do or try?

Søren

We'll need a new log after the update. Can you attach that if it happens again please?

Nate

If you download and reinstall Spine, the launcher has been fixed so if it tries to download an update and fails, it will run using the last valid version rather than force you to try to download the latest update again. This probably won't help your problem, but is worth a try.